BEAUTLIX TERMS OF USE
Edition valid from: 2026-02-01
Last updated: 2026-11-07
These terms of use (hereinafter – the Terms) govern the use of the website qa-lt-20261111.beautlix.com, the Beautlix platform, mobile applications, and other related services (hereinafter collectively referred to as the Platform).
The platform is administered by:
UAB Global shops owners
Legal entity code: 306329475
VAT payer code: LT100017569812
Head office address: Giedraičių St. 39, R53, LT-09302 Vilnius
Email: hello@beautlix.com
In this document, the Platform administrator is referred to as “Beautlix,” “we,” “our,” or “Platform administrator.”
By registering an Account, publishing services, or confirming a Booking, you confirm that you have read these Terms and agree to abide by them. Only those provisions of the Terms intended for visitors apply to browsing the Platform alone.
If you do not agree with the Terms, do not create an Account, publish services, or make a Booking.
1. TERMS
1.1. Client – a natural person who searches for services on the Platform, reviews information, registers for visits, purchases services, or otherwise uses the Platform for personal purposes.
1.2. Service provider – a salon, clinic, studio, individual specialist or other business entity that provides information on the Platform and offers its services.
1.3. User – Client, Service provider, or other visitor of the Platform.
1.4. Service – a beauty, wellness, aesthetics, care or other service indicated on the Platform offered by the Service provider.
1.5. Booking – a Client's request submitted through the Platform to receive a Service provider's service at a specific time.
1.6. Account – a registered User's access to the Platform's features.
1.7. Content – texts, photos, videos, prices, reviews, descriptions, logos, documents and other information provided on the Platform.
1.8. Business user – a Service provider who uses the Platform for professional or commercial purposes.
1.9. Illegal content – information, service or other activity that does not comply with the laws of the European Union or the Republic of Lithuania.
2. PURPOSE OF THE PLATFORM AND BEAUTLIX'S ROLE
2.1. Beautlix provides a technological platform where Clients can:
a) search for and compare Service providers;
b) view services, prices, locations, and available times;
c) book appointments;
d) manage their bookings;
e) leave reviews;
f) use other features offered on the Platform.
2.2. Service providers can use the Platform to manage bookings, work schedules, client information, payments, marketing, employees and other business functions.
2.3. Unless otherwise specified, Beautlix is not a provider of beauty or other services advertised on the Platform. Contracts for specific services are concluded directly between the Client and the selected Service provider. The identity and contact information of the Service provider is provided in their profile or before confirming a Booking.
2.4. The Service provider is solely responsible for their professional activity, qualifications, licenses, service quality and results. Beautlix may verify the Service provider's identity, registration, contact details or documents confirming the right to operate, but such verification does not guarantee service quality or specific outcomes.
2.5. Beautlix is responsible for operating its Platform, the information it provides and fulfilling its obligations to the extent set out in these Terms and applicable laws.
2.6. Before a Booking, the Client is clearly informed who the specific service provider is and how the responsibilities related to the specific service are divided between Beautlix, the Service provider and the Client.
2.7. Beautlix may offer additional payment processing, marketing, communication, reminders, analytics or other business functions. Their scope, price and necessity are specified in the chosen commercial plan or individual agreement. Additional functions are not mandatory unless explicitly stated as an inseparable part of the plan before selection.
3. RIGHT TO USE THE PLATFORM
3.1. Only persons aged 18 or older can independently register an Account.
3.2. Minors may use the Platform only with parental, guardian or other legal representatives' consent and supervision, if permitted by applicable laws.
3.3. A person creating an Account on behalf of a legal entity confirms they have the authority to represent that entity.
3.4. Beautlix has the right to request documents verifying identity, representation rights, professional qualifications or legal operation rights.
3.5. Before activating Service provider offers, they may be asked to provide legal or trade name, registration data, address, phone number, email, payment details and, if applicable, licenses or permits. Beautlix may use reliable sources to verify the provided data.
3.6. If necessary data for verification is not provided, incomplete or raises reasonable doubts, the listing of offers may be temporarily deactivated or restricted, with the Service provider informed accordingly.
4. ACCOUNT REGISTRATION AND SECURITY
4.1. During registration, you must provide accurate, precise, and up-to-date information.
4.2. If your information changes, you must update it immediately.
4.3. The user is responsible for:
a) the security of login credentials;
b) actions taken using their Account;
c) not granting access to the Account to unauthorized persons;
d) promptly reporting any possible breach of Account security.
4.4. If you notice unauthorized use of your Account, inform us by email hello@beautlix.com.
4.5. It is prohibited to create misleading, fictitious, or Accounts belonging to other persons.
4.6. Beautlix may implement additional authentication, identity verification, and security measures.
5. SERVICE PROVIDERS' OBLIGATIONS
5.1. The service provider must ensure that the information presented on the Platform is accurate, complete, and not misleading.
5.2. The service provider is responsible for:
a) correct service descriptions and prices;
b) actual available appointment times;
c) employee qualifications;
d) necessary licenses, permits, and insurance;
e) compliance with hygiene, safety, and professional requirements;
f) fulfilling tax, accounting, and consumer information obligations;
g) the quality of services provided to Clients;
h) the legality of their privacy, cancellation, and internal policies.
i) the accuracy and timely updating of their identity, business status, registration, and contact details.
5.3. The service provider may not advertise services they are not authorized to provide.
5.4. The service provider must inform Clients in advance about important service conditions, possible contraindications, preparation, risks, and care recommendations, when applicable.
5.5. Additional legal requirements apply to medical, dental, aesthetic medicine, or other licensed services. Information on the platform does not replace an individual consultation with a licensed specialist.
5.6. The service provider is solely responsible for the actions of their employees, representatives, and subcontractors.
5.7. The service provider must immediately inform Beautlix if their right to operate, licenses, contact or registration details change, or if any other circumstance arises that may affect Clients’ safety or rights.
6. CLIENTS' OBLIGATIONS
6.1. The Client must:
a) provide correct contact and booking information;
b) arrive at the reserved time;
c) comply with the Service Provider’s reasonable rules;
d) inform in time about no-show or cancellation of the reservation;
e) pay the clearly indicated price of the service before the reservation;
f) provide directly to the Service Provider only such health or other information that is reasonably necessary for the safe provision of the specific service. Such information does not need to be published or uploaded to the Platform if there is no separate, clearly specified function and legal basis for it.
6.2. If there are reasonable doubts regarding health, allergies, contraindications or other risks, the Client is advised to consult a qualified specialist before the service. Beautlix does not perform individual medical suitability assessments.
6.3. It is prohibited to make fictitious reservations, abuse the cancellation system, disrupt the activity of Service Providers or otherwise unfairly use the Platform.
7. RESERVATION AND SERVICE CONTRACT FORMATION
7.1. A service presented on the Platform is generally considered an invitation to make a reservation, unless clearly stated otherwise in the specific offer.
7.2. The service contract between the Client and the Service Provider is considered concluded when the Reservation is confirmed on the Platform or by another clearly specified method. Before confirmation, the Client is provided with essential information about the Service Provider, service, price, time, cancellation conditions and additional fees, if applicable.
7.3. After confirming the Reservation, the Client may receive confirmation by email, SMS, in-app notification or another chosen channel.
7.4. The User must check the Reservation details and immediately report any detected errors.
7.5. The Service Provider may reasonably change or cancel the Reservation if it is impossible to provide the service. In such case, the Client must be informed as soon as possible.
7.6. Beautlix does not guarantee that all times listed on the Platform will always be available but takes reasonable measures to ensure the accuracy of the presented information.
8. CHANGING, CANCELLATION AND NO-SHOW OF RESERVATIONS
8.1. The conditions for changing and cancelling reservations are set by the specific Service Provider. These must be provided to the Client before confirming the Reservation.
8.2. The Client must cancel the Reservation within the period specified on the Platform or in the Service Provider’s rules.
8.3. In case of late cancellation or no-show, a fee may be applied if the Client was clearly informed about it before confirming the Reservation.
8.4. The Service Provider may not charge fees not stated on the Platform or in the previously provided rules.
8.5. If a refund is due for a cancelled Reservation, it will be made according to applicable laws, payment service provider, and the conditions of the specific offer.
8.6. It must be possible to change or cancel a Reservation by a simple method indicated on the Platform or by contacting the Service Provider directly if the Platform feature is temporarily unavailable.
9. PRICES, PAYMENTS AND INVOICES
9.1. Prices on the Platform are indicated in euros or another clearly marked currency. Before the Reservation, the total amount payable is provided, including applicable taxes and mandatory additional payments. If a specific tax cannot be precisely calculated in advance, the calculation method is clearly stated.
9.2. The accuracy of service prices is the responsibility of the Service Provider who published them.
9.3. Payments may be made:
a) on the Platform;
b) at the Service Provider’s location;
c) through a third-party payment service provider;
d) by another method specified before the Reservation.
9.4. Payment terms and privacy policies of the payment service provider may apply to payments.
9.5. If Beautlix collects payment on behalf of the Service Provider, it does not mean that Beautlix becomes the provider of the service.
9.6. Service Providers may be subject to subscription, payment processing, advertising, or other fees clearly specified before choosing a plan according to the commercial plan or an individual agreement. Beautlix does not charge commissions from the price of the service provided to the Client.
9.7. The Service Provider is responsible for issuing appropriate invoices, receipts, and other accounting documents, unless otherwise clearly agreed.
10. USER RIGHTS AND REFUNDS
10.1. Mandatory consumer protection rights of the Republic of Lithuania and the European Union apply to Clients considered consumers under applicable laws.
10.2. These Terms do not limit rights that cannot be waived or restricted under applicable laws.
10.3. When a service contract is concluded remotely and no legal exception applies, the consumer usually has the right to withdraw within 14 days without giving a reason. The specific withdrawal conditions and information are provided by the Service Provider before the Booking.
10.4. If the consumer expressly requests the service to begin before the 14-day period expires and later withdraws from the contract, they may have to pay for the properly provided part of the service until withdrawal. The right to withdraw from a fully provided service is lost only when the service has started with the consumer’s prior clear consent and acknowledgement that this right will be lost upon full performance of the contract.
10.5. Simply booking a beauty or care service for a specific date does not always mean the 14-day withdrawal right does not apply. Each case is assessed according to the nature of the specific service and mandatory laws.
10.6. Whether the Client is entitled to a refund for a poorly provided, not provided, or canceled service is assessed according to the Service Provider’s previously given conditions and mandatory laws.
10.7. Disputes about a specific service are primarily resolved directly with the Service Provider who provided it. Beautlix may assist by forwarding information and Booking data available on the Platform but does not decide disputes between the service contract parties, except for disputes regarding services provided by Beautlix itself.
11. REVIEWS AND USER CONTENT
11.1. Users may post reviews only about services they have actually received or experiences they have had.
11.2. A review may be marked as verified only when it can be linked to a completed Booking made through the Platform or the experience is verified by other reasonable means. Unverified reviews are not presented as verified.
11.3. Beautlix may use automated and manual methods to check the origin, repetition, manipulation, and potential conflicts of interest in reviews. Beautlix does not rewrite reviews to change their meaning or purchase fake positive ratings.
11.4. Reviews must be honest, justified, and must not infringe on the rights of others.
11.5. It is prohibited to post:
a) false or misleading information;
b) threats, hate, or content inciting discrimination;
c) another person’s personal data without lawful basis;
d) advertising, spam, or artificially created reviews;
e) content that violates copyrights, trademarks, or other rights;
f) illegal, indecent, or socially dangerous content.
11.6. Possible Illegal Content can be reported by email hello@beautlix.com or through the reporting function provided on the Platform.
11.7. In the report, please provide a justified explanation, exact location or link to the content, reporter’s name or title and email, and confirmation that the information is provided honestly and accurately. When laws allow reporting without providing identity data, such data is not required.
11.8. Upon receiving a sufficiently detailed report, Beautlix confirms its receipt and decides timely, carefully, objectively, and impartially. The reporter, if contact details are provided, is informed of the decision and possible ways to appeal it.
11.9. If Content is removed, its visibility reduced, payments or Account restricted due to illegality or Terms violation, the affected User is given a clear basis for the decision and information about the possibility to request reconsideration, except where prohibited by law or there is an urgent security risk.
11.10. By uploading Content, the User confirms they have the right to use it and grants Beautlix a non-exclusive, royalty-free license to store, technically process, display, and distribute the Content as necessary to provide the Platform, display the Service Provider’s profile or offer, and advertise the Platform. Content is not used for purposes unrelated to the Platform.
11.11. The User retains ownership rights to their Content.
11.12. Beautlix may remove or restrict Content that violates these Terms, laws, or the rights of others.
12. SEARCH RESULTS AND RANKING
12.1. The visibility of service providers and their placement in search results may be influenced by the following main parameters:
a) relevance to the Client's search;
b) location and distance;
c) service availability;
d) prices and service categories;
e) ratings and reviews;
f) completeness of Account information;
g) history of bookings and cancellations;
h) Platform quality and reliability criteria;
i) commercial or advertising measures.
12.2. The greatest importance is generally given to relevance to the Client's search, selected location or distance, and actual service availability. Price and category match, reviews, profile completeness, and reliability indicators are then assessed. The specific weight may vary depending on the search and the User's chosen filters.
12.3. A service provider can improve natural visibility by providing comprehensive and accurate information, updating available times, and reliably managing Bookings. Payment alone does not guarantee a position in Beautlix’s natural search results.
12.4. Paid, advertised, or prioritized content, where applicable, is clearly marked and separated from regular results. Such payment may only affect the designated advertising position.
12.5. The Client can change the arrangement of results by selecting filters, sorting methods, location, date, or service category available on the Platform.
12.6. Beautlix may change search, recommendation, and ranking systems to improve the Platform’s quality, security, and relevance. Significant changes affecting Business Users' visibility or commercial terms are communicated according to the procedure set out in section 22.
12.7. If Beautlix itself or through a controlled entity offers services that compete with those of other Service Providers and applies different evaluation or data access to them, such differentiated treatment will be clearly disclosed in this section or before it takes effect.
13. PROHIBITED USE
13.1. When using the Platform, it is prohibited to:
a) violate laws or the rights of third parties;
b) impersonate another person;
c) collect other Users’ data without a lawful basis;
d) distribute viruses, malware, or automated queries;
e) attempt to bypass Platform security measures;
f) copy, extract or mass-collect Platform data without written permission;
g) manipulate reviews, ratings, or bookings;
h) use the Platform for fraud or money laundering;
i) advertise prohibited, illegal, or misleading services;
j) disrupt the Platform’s operation or other Users’ use of it.
13.2. Without prior written consent from Beautlix, it is prohibited to use robots, data collection programs, automated agents, or other means for mass copying of Platform content.
14. INTELLECTUAL PROPERTY
14.1. The Platform's software code, design, databases, logos, trademarks, texts, graphic elements, and other content created by Beautlix belong to Beautlix or its licensors.
14.2. The User is granted a limited, non-exclusive, non-transferable, and revocable right to use the Platform under these Terms.
14.3. Without written permission, it is prohibited to copy, modify, distribute, sell, rent, decompile, or otherwise commercially use the Platform or any part of it.
14.4. The Beautlix name, logo, and other marks may not be used in any way that creates a false impression of partnership, endorsement, or representation.
15. PERSONAL DATA AND COOKIES
15.1. Information on how Beautlix collects and processes personal data is provided in the Privacy Policy:
15.2. Information about the use of cookies and similar technologies is provided in the Cookies Policy:
15.3. In processing personal data for its business purposes, Beautlix may act as an independent data controller.
15.4. When a Service Provider independently determines the purposes and means of processing a Client's data, it is considered an independent data controller and is responsible for the lawfulness of its data processing.
15.5. When Beautlix processes personal data on behalf of a Service Provider as a data processor, such processing may be subject to a separate Data Processing Agreement.
15.6. The Service Provider may not use Client data obtained through the Platform for unrelated marketing without a proper legal basis.
15.7. The Service Provider can access their profile and service information, Reservation data, client data necessary for Reservations, and other business data available under the selected plan in their Account. Access scope depends on legitimate roles, employee rights, and Platform functionalities.
15.8. Beautlix has access to data necessary for administering the Platform, security, payments, support, analytics, and fulfilling legal obligations. Data is shared with third parties only on grounds specified in the Privacy Policy, Data Processing Agreement, or legal acts.
15.9. Before closing an Account, the Service Provider is advised to export any required data. Upon request made no later than 30 days after Account closure, legitimately issued data will be provided in a commonly used format, provided the retention period has not expired and disclosure is not restricted by the rights of others or legal regulations.
16. THIRD-PARTY SERVICES
16.1. The Platform may use third-party payment, mapping, analytics, communication, cloud, authentication, and other services.
16.2. Separate terms of use and privacy policies may apply to third-party services.
16.3. Beautlix is not responsible for the content and operation of third-party websites or services, except where mandatory laws impose such liability.
17. PLATFORM AVAILABILITY AND CHANGES
17.1. We strive to ensure stable Platform operation but do not guarantee uninterrupted or error-free functioning.
17.2. The Platform may be temporarily unavailable due to:
a) technical maintenance;
b) updates;
c) security incidents;
d) communication or third-party service disruptions;
e) force majeure circumstances.
17.3. Beautlix may change, supplement, temporarily suspend, or discontinue individual Platform features.
17.4. If a change significantly reduces the functionality of a paid service, the Service Provider will be informed in advance and given the opportunity to terminate the respective paid plan, except in cases where the change is immediately necessary due to legal acts, security, or circumstances beyond Beautlix's control.
18. ACCOUNT RESTRICTION AND TERMINATION
18.1. A User may stop using the Platform and request to close their Account.
18.2. Beautlix may temporarily restrict or remove an Account if the User:
a) violates these Terms;
b) provides false information;
c) threatens the security of the Platform or other individuals;
d) fails to meet payment obligations;
e) offers illegal or dangerous services;
f) repeatedly receives justified complaints;
g) otherwise abuses the Platform.
18.3. When the violation can be remedied, Beautlix may provide a reasonable period to correct it.
18.4. In case of urgent security, fraud, or legal violation risk, the Account may be restricted immediately.
18.5. Closing an Account does not relieve from payment, liability, or other obligations incurred before closure.
18.6. When restricting or suspending a Business User's Account, specific reasons for the decision will be provided on durable media before or at the time the decision takes effect. When fully terminating the provision of Platform services to a Business User, notice of the decision and reasons is generally given at least 30 days in advance.
18.7. The 30-day period does not apply when Beautlix is required to terminate the service under legal acts or regulatory authority instructions, there is an immediate security or fraud risk, or the Business User has repeatedly and materially violated these Terms. When possible, notice of such a decision and its reasons will be given immediately.
18.8. A User may, within 6 months of receiving the decision, request a review by contacting via email hello@beautlix.com. The complaint must specify the Account, the disputed decision, and the arguments. The complaint is reviewed free of charge, promptly, and impartially, with the decision not made solely by automated means.
18.9. If the decision is revoked, Beautlix will restore any unjustifiably restricted Content, feature, or Account without undue delay, when technically possible and lawful.
19. LIABILITY
19.1. Beautlix is liable for breaches of its contractual and statutory duties in accordance with applicable law. No provision of these Terms removes users' rights or remedies for damage compensation that cannot be limited by agreement.
19.2. Since a specific service is provided to the Client by an independent Service Provider, Beautlix is not responsible for circumstances beyond its control and for which the Service Provider is liable under legal acts, including:
a) actions or omissions of the Service Provider;
b) service quality, safety, or results;
c) inaccuracies in the information provided by the Service Provider;
d) failure of contractual obligations by the Client or Service Provider;
e) health disorders caused by the Service Provider's actions or the Client's failure to provide important information.
19.3. Regarding Business Users and only to the extent permitted by law, Beautlix is not liable for indirect losses, lost profits, lost business opportunities, or reputational damage that could not reasonably have been foreseen at the time of contract conclusion.
19.4. Liability limits for Business Users may be additionally set in an individual contract or selected commercial plan, but they cannot exclude liability that cannot be limited under legal acts.
19.5. The limitations set in this section do not apply to:
a) intentional acts or gross negligence;
b) damage to life or health;
c) mandatory liability under consumer protection law;
d) other liabilities that cannot be limited by law.
19.6. This section does not release Beautlix from liability for direct damage caused by its own improper provision of the Platform service, breach of data security duties, or misleading information provided by Beautlix itself.
20. LIABILITY OF SERVICE PROVIDERS TO BEAUTLIX
20.1. The service provider is liable for direct, justified, and documented damages or costs that Beautlix incurs due to the service provider's:
a) unlawful professional activity;
b) misleading service descriptions;
c) intellectual property infringements;
d) unlawful personal data processing;
e) failure to fulfill tax or accounting obligations;
f) violation of these Terms.
20.2. This provision applies only to the extent permitted by applicable law and the individual contract with the service provider.
21. FORCE MAJEURE
21.1. Neither party is liable for failure to fulfill obligations caused by circumstances beyond their reasonable control, including natural disasters, war, actions of government authorities, communication disruptions, cyberattacks, power supply interruptions, or other force majeure events.
22. CHANGES TO TERMS OF USE
22.1. Beautlix may periodically update these Terms due to changes in laws, Platform features, business models, security, or other valid reasons.
22.2. The latest version of the Terms is published on the Platform with the update date indicated.
22.3. Registered Users are informed of significant changes by email, notification on the Platform, or other durable means before the changes take effect.
22.4. Business users are notified of applicable changes at least 15 days in advance. If significant technical or commercial adaptations are required, a proportionally longer period is provided.
22.5. The advance notice period may not apply to editorial changes that do not alter the meaning of the Terms, or when immediate changes to the Terms are necessary due to laws, authority instructions, fraud, cybersecurity, or other urgent risks.
22.6. Before changes take effect, the User may terminate use of the Platform. Continued use after proper notice may be considered consent only to the extent permitted by law. When separate explicit consent is required, Beautlix obtains it before applying the change.
23. APPLICABLE LAW AND DISPUTES
23.1. These Terms are governed by the law of the Republic of Lithuania, without limiting protection granted to the user under mandatory legal provisions of their country of residence.
23.2. In case of questions or disputes, please first contact:
Email: hello@beautlix.com
23.3. The user's claim is answered according to procedures and deadlines established in the legal acts.
23.4. If the dispute cannot be resolved through negotiations, the user may contact the State Consumer Rights Protection Authority:
A. Goštauto St. 12, LT-01108 Vilnius
Website: vvtat.lrv.lt
23.5. The User also has the right to apply to a competent court in accordance with the procedure established by legislation.
23.6. In case of a possible violation of the European Union Digital Services Act, the User may also file a complaint with the digital services coordinator of their country of residence or establishment. In Lithuania, this function is carried out by the Communications Regulatory Authority: https://www.rrt.lt/.
23.7. Disputes between „Beautlix“ and a Service Provider operating for business purposes shall be resolved in the courts of the Republic of Lithuania according to the location of „Beautlix“’s registered office, unless otherwise specified in an individual contract.
24. FINAL PROVISIONS
24.1. If any provision of the Terms is found to be invalid or unenforceable, the remaining provisions shall remain in effect.
24.2. „Beautlix“’s failure to exercise a particular right does not imply waiver of that right.
24.3. The User may not transfer their rights or obligations under these Terms without prior written consent from „Beautlix“.
24.4. „Beautlix“ may transfer its rights and obligations to an affiliated company, business successor, or another party in the event of reorganization, business transfer, or a similar transaction, ensuring compliance with applicable laws.
24.5. These Terms, together with the Privacy Policy, Cookie Policy, commercial plan conditions and other explicitly indicated documents, constitute the agreement for using the Platform.
25. CONTACTS
25.1. For questions about these Terms, Platform operation, Account resolutions, or possible violations, please contact:
Email: hello@beautlix.com
Website: https://www.beautlix.lt/
25.2. Email hello@beautlix.com is also a general electronic contact point for Platform users and competent authorities under the European Union Digital Services Act.
25.3. „Beautlix“ can be contacted in Lithuanian and English.